He is at the cutting edge of research
and design in measuring and managing performance.. He has authored three
books on performance management and published over a dozen articles. His
latest book, Performance Management 'Under the Microscope' is
a study of performance management practices in Singapore . It is published
by the Singapore Human Resources Institute.
He is a well respected speaker, facilitator and consultant who is commended
for his knowledge, the value he adds in transferring technology and as
a mentor and coach.
He has worked with over 100 organizations in 14 countries. He has audited,
designed, and facilitated over 60 performance management related projects
in China , Greece , Hong Kong India , Indonesia , Malaysia , Mauritius
, Nigeria , Saudi Arabia , Singapore , Taiwan , Thailand , USA and Vietnam
.
Some of his recent projects include the development of a balanced scorecard
for an international property company, the introduction and evaluation
of a performance management system in 8 countries, a potential profiling
exercise for a government agency and executive coaching for a European
bank.
Over the years, he has consulted with Singapore Airlines, Malaysian Airlines
System, SITA, Le Meridien Hotel, Mandarin Singapore International Hotels,
MUI Hotel Group, Resorts World, Shangri-La Group of Hotels, Centrepoint
Holdings, Renong Group, IBM, Digital, Robert Bosch, Grundig, Sony, Philips,
National Semiconductor, Seagate, Advanced Micro Devices, AMP, Texas Instruments,
Unisys, Thomson, Hitachi, Matsushita, Motorola, Caltex, Esso, Shell, Petronas,
Thai Oil, Aetna, UBS Bank, Bank Bumiputra, Bank Pembangunan, Bank Umum,
Bank of Commerce, Bank PDFCI, Citibank, OCBC Bank, Siam Commercial Bank,
Ban Hin Lee Bank, PNB, ICI, Lever Brothers, WR Grace, GlaxoWellcome, Pfizer,
Sandoz, Celcom, Telephone Organisation of Thailand, Telecom Asia, Singapore
Network Services, Uniphone, Sime Darby, Fraser & Neave, Bukit Turf
Club, Housing & Development Board-Singapore, Price Waterhouse, EAC,
Cerebos, The Maskati Group, FCDF Group, Yokagawa, Fisher-Rosemount, McGraw-Hill,
Johnson & Johnson, Unig, TSA, and Henley Management College.
In the 90s, he was managing consultant for a US consulting company. Throughout
the 80s, he was a full time lecturer at the National University of Singapore.
Chris received his first Masters degree from the University of Wales
. He also holds an MA in Human Resources from George Washington University
. He has an Advanced Postgraduate Diploma in Management Consultancy from
Henley Management College in the UK . Chris also studied at the Universities
of Leeds and Southampton where he specialized in English and Psychology.
His Doctorate in Business Administration research focused on Performance
Management.
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