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Who is Rowena Chee?
An expert hotelier, Rowena Chee, has trained thousands of people to achieve the highest positions and honors in the hospitality and service industry. For over 25 years, she has experienced the ultimate diversity of Customer Service, Leadership, and Organizational Change. She has been with the best and the worst, and knows what works and what doesn't.
With her vast international experience across Asia, Australia and Europe, and her Directive Communication (DC) psychology accreditation, Rowena has transformed top corporate management as well as front line staff around the world. Her clients include the Shangri-la, Omni Marco Polo, the Hilton and Sony Corporation. Each has experienced measurable progress in the development of their organizational cultures and their ability to adapt and thrive with change.
Using Directive Communication methods, Rowena aligns the personal values of management and staff with the ideals of a service centered culture. She cultivates people who genuinely care and develop superior service dexterity in multi-cultural environments.
What You Get
How to transfer your team into giving genuine care and superb customer experience with every customer contact How your team can adapt and thrive with change and diversity How to inspire great working attitudes and values to enhance a positive multi cultural environment How to cultivate and create loyal and fulfilled employees How your team can achieve their career and personal goals How people can interact within their work environment and bring out the best in each employee How to create superior inter-department communication How to realize and tap a potential 'star' in the organizationSome of Rowena’s Programs
1. Organization Change and Diversity
2. Customer Service Excellence Skills
3. Team Dynamics
4. Workforce Excellence
5. Communication Skills
